You’ve just taken on a new client and need extra agents up and running within a matter of weeks. Or maybe you’re approaching your traditional ramp up season and want to start getting new agents into the system.
Enterprises in every vertical are under pressure to reduce their carbon footprint and offset the environmental ripples of their operations.
This post is the second in a two-part series called Smashing the Ramp-up. The first part discussed how to increase agent training capacity while reducing IT complexity. This part looks at how to solve logistical issues through automated device imaging and faster shipping.
Seasonal surges are par for the course in the BPO and contact center industries. In just a few weeks, the new agent headcount can go from a few hundred to a thousand. For the bigger BPOs, the numbers are even more staggering.
It should come as no surprise to contact center human resources directors that one of the best recruiting benefits the work at home (WaH) agent model offers is hiring without geographic limitations. Couple that with allowing agents to use their own devices (BYOD), and you make the job even more attractive to prospective candidates.
Andrew McNeile, Chief Customer Officer (ThinScale)