Gerard Adlum 
At ThinScale technology, we work closely with customers in the contact center industry
ThinScale has been involved in multiple remote working deployments across a broad section of industries. We’ve worked closely with BPOs and contact
Andrew McNeile, Chief Customer Officer (ThinScale)
No one in the BPO sector needs reminding of how challenging the initial weeks of the pandemic were back in March and April of last year.
Throughout 2020, many BPOs and contact centres felt the impact of a worldwide computer supply shortage. The world’s leading hardware manufacturers and suppliers shut down production during the initial stages of the pandemic, crippling an industry that was already under pressure due to a shortage of Intel chips. The global, emergency shift to a work-at-home model and the surge in hardware sales for domestic use for online schooling put supply chains under immense pressure.
Technology has been the driving force behind innovation across the working world. While recent workplace culture changes have indeed been due to circumstance rather than technology, it is, in fact, technology that has allowed many organizations not only to survive but also to thrive. Certainly, ThinScale has seen technology massively impact across industries, with our Secure Remote Worker solution allowing work at home to be scaled up massively at a rapid rate for contact centers such as Sutherland.
There is a lot of excitement around Microsoft’s latest OS release, Windows 11. Now available officially since October fifth, many organizations are making plans to upgrade their environments from Windows 10.
Work at home (WaH) deployments can incur a number of costs that may not be immediately obvious. For the employer, the WaH director, the CTO/CIO, really anyone in charge of a WaH program, reducing costs while maintaining an effective WaH solution is the goal. In this post we are going to be answering two main questions: What are the costs involved for employers when providing WaH enabled devices to employees? And what are the ways Secure Remote Worker can reduce these costs?
Industry experts rate work at home provision as a vital tool in the belt of any contact center. As of now, the ability of organizations to work remotely will be at the forefront of the customer’s decision-making process when considering contact centers. Industry expert Mark Hillary sees the significant benefits BYOD can provide to work at home strategy, as well as insight into the blended model of on-prem/work at home that is becoming more popular. Building off of this topic, in this blog, I wanted to touch on how BYOD can enhance contact center’s offerings to their customers in 2021 and onwards, specifically in terms of:
ThinScale is the all-in-one solution for endpoint security and management at scale. Our products simplify IT challenges and protect remote, on-site, and hybrid workforces.
