ThinScale Customer Case Study – iQor

iQor Case Study

In the face of a worldwide pandemic that forced cities into stay-at-home lockdowns, iQor needed to provide agents with the ability to work from home and needed to:

  • Overcome costly issues with supply & logistics
  • Solve staff turnover and equipment management
  • Speed up onboarding and remove drain on IT
  • Maintain flexible and scalable infrastructure

ThinScale Solution: Secure Remote Worker

Secure Remote Worker (SRW) – a software-only Windows application that is installed on the agent’s personal Windows PC.

Secure Remote Worker allowed iQor to:

  • Secure their agent machines without causing any permanent changes
  • Present an application for agents to launch into a secure workspace, completely controlled by IT
  • Help agents perform self-service device validation before SRW was even installed

The Results

iQor saw immediate results with the implementation of our Secure Remote Worker Solution.

Quick Onboarding: Reduced onboarding from hours to minutes per agent
Security Compliance: iQor now have complete security & flexibility for Work at Home
Rapid Deployment: Rapid deployment of over 20,000 agents in the Philippines, North America & India.

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