Hybrid Archives

ThinScale Technology – PCI DSS Compliance

13/05/202424/10/2022 by Peter Corish

Coalfire PCI DSS ThinScale Whitepaper – Executive Summary ThinScale Technology(ThinScale) engaged Coalfire Systems Inc. (Coalfire), a respected Qualified Security Assessor (QSA) for the Payment Card Industry (PCI) and Payment Application Qualified Security Assessor (PA-QSA) company, to conduct an independent technical assessment of their ThinKiosk (ThinKiosk) & Secure Remote Worker (Secure Remote Worker) product. Coalfire conducted … Read more

ThinScale Technology – HIPAA compliance

18/07/202324/10/2022 by Peter Corish

ThinScale Technology – GDPR compliance

07/08/202424/10/2022 by Peter Corish

ThinScale Technology (ThinScale) engaged Coalfire Systems Inc. (Coalfire), a leading independent industry provider of IT security, governance, and regulatory compliance services, to conduct an independent technical assessment of their ThinKiosk& Secure Remote Worker product. Furthermore, Coalfire’s assessment was to determine the solution’s suitability to meet GDPR Compliance. Coalfire conducted assessment activities including technical testing, architectural … Read more

Delivering Workspace Standardization to Reduce IT Headaches

24/08/202321/10/2022 by Peter Corish

In the context of a modern, decentralized remote or hybrid workforce, standardizing IT and employee experience across devices and locations is increasingly important.

How Can CX Providers Reduce Costs and Fight Inflation?

08/09/202315/09/2022 by Icy0KisI2AA6

As inflation rises globally, the customer experience (CX) industry and its employees face a substantial financial and operational challenge. On the business side, fuel and energy are on a continuous upward trajectory. Employees are also requesting higher wages and leaving jobs that can’t meet their demands, leading to higher, costly attrition rates across the board. … Read more

Smashing the Ramp-Up, Part 2: Automate Device Imaging and Ship Devices Faster

08/09/202310/06/2022 by Icy0KisI2AA6

This post is the second in a two-part series called Smashing the Ramp-up. The first part discussed how to increase agent training capacity while reducing IT complexity. This part looks at how to solve logistical issues through automated device imaging and faster shipping.

Smashing the Ramp-Up, Part 1: Increase Capacity and Reduce IT Workload

08/09/202327/05/2022 by Icy0KisI2AA6

Seasonal surges are par for the course in the BPO and contact center industries. In just a few weeks, the new agent headcount can go from a few hundred to a thousand. For the bigger BPOs, the numbers are even more staggering.

Go Green: Recycle, Repurpose and Reuse Hardware with ThinKiosk

08/09/202320/05/2022 by Peter Corish

How repurposing existing IT hardware not only increases your ROI but decreases your organization’s carbon footprint. Why repurpose old IT hardware? Electronic Waste (E-Waste) is the worlds largest waste stream according to the 2020 UN Global E-waste Monitor, with over 53.6 million metric tons of e-waste accumulated in 2019 alone, with only 17.4% of that … Read more

Zero Trust: modernize your endpoint security

08/09/202320/05/2022 by Peter Corish

Modern IT infrastructure is exposed to a large amount of risk, with the frequency of cyber-attack rising year on year. Hybrid working, which is becoming a mainstay for most organizations, increases the attack surface for organizations due to corporate accessing endpoints (e.g. laptops) moving outside of the organization’s direct control.

How to Effectively Manage a Remote or Hybrid Contact Center Workforce

08/09/202327/04/2022 by Peter Corish

During the pandemic, the BPO industry confronted a serious dilemma — maintaining business continuity in the face of a global pandemic that required closing physical contact centers. The solution came in the form of a virtual remote workforce with agents working from home, often using their own devices.