A full-time return to office-based work looks highly unlikely, at least for the foreseeable future.
Hybrid
Hybrid Work: Simple, Secure and Cost-Effective
Hybrid environments have been correctly identified as the way forward for the majority of organizations. However, some have identified complications around ease of implementation, with multiple solutions to manage and their associated costs (server allocation, hardware and software acquisition, etc.) The question is, how can you deliver hybrid/work from anywhere quickly, seamlessly, and with as … Read more
Got employees WFH? These are the risks to protect them and you from.
The fear of a security breach occurring on their watch is sure to keep IT admins up at night. Nowhere are the chances of that happening more pronounced than in a Work at Home (WaH) environment. Remote working is not going away, however. COVID-19 made it an operational imperative, and it provides many benefits to … Read more
Does your Contact Center have the right Endpoint Security solution?
At ThinScale technology, we work closely with customers in the contact center industry and have seen some confusion around the various endpoint security solutions available. What can they each do? And more importantly, from a security perspective, what do they not do? This article I’ll take you through each of the major endpoint security solutions … Read more
How are IT leaders securing remote & hybrid workforces?
ThinScale has been involved in multiple remote working deployments across a broad section of industries. We’ve worked closely with BPOs and contact centers as they’ve successfully transitioned 1000s of agents from traditional, on-site operations to a full or partial WaH (work at home) set up. We’ve seen, 2 years or so into the pandemic, that remote working is not a short-term operational change. It has now become a foundational pillar for many organisations, reducing costs, ensuring business continuity and reducing agent attrition. Security leaders are therefore being … Read more
How BYOD is helping BPOs & Contact Centers navigate the current hardware supply shortage
Throughout 2020, many BPOs and contact centres felt the impact of a worldwide computer supply shortage. The world’s leading hardware manufacturers and suppliers shut down production during the initial stages of the pandemic, crippling an industry that was already under pressure due to a shortage of Intel chips. The global, emergency shift to a work-at-home model and the surge in hardware sales for domestic use for online schooling put supply chains under immense pressure.
3 ways Contact Centers can use BYOD to increase value to customers
Industry experts rate work at home provision as a vital tool in the belt of any contact center. As of now, the ability of organizations to work remotely will be at the forefront of the customer’s decision-making process when considering contact centers. Â Industry expert Mark Hillary sees the significant benefits BYOD can provide to work at home strategy, as well as insight into the blended model of on-prem/work at home that is becoming more popular. Building off of this topic, in this blog, I wanted to touch on how BYOD can enhance contact center’s offerings to their customers in 2021 and onwards, specifically in terms of:
Why your corporate devices are unsafe for work at home
With the sudden and dramatic shift to the work-from-home model (WFH) in early 2020, IT security teams have raised a host of important questions. How secure is corporate data saved locally on unvetted, uncontrolled machines? Are corporate machines inherently secure in WFH deployments? Is there an increased likelihood of data leakage and other cyber-breaches in the WFH environment? For TrendzOwl, the recent history of cybersecurity tells a complex story, raises a host of additional questions, but ultimately also reveals new possibilities for the WFH model going forward.
Validation Tool: Onboarding your WaH employees in minutes
For many, the new normal of barking dogs and working in pyjamas has been firmly cemented. Many companies have embraced work at home (or a hybrid model of work) and are noticing higher levels of productivity, employee satisfaction, and of course, a substantial reduction in operational costs.
Work at home (WaH) is certainly here to stay. But with this brings its own level of complication, particularly around recruitment and onboarding. Traditionally aspects of HR, recruitment and onboarding now require many hands to carry out this vital aspect of the employee life cycle. With the variation in home environments, testing of things like bandwidth speed, hardware specification, and operating system compatibility are all vital, as such the importance IT has in onboarding, especially now, cannot be understated.
