IT Admin Series: 02 MFA best practices

MFA, multi-factor authentication best practices for on-premises and remote workforces

Multi-factor authentication (MFA) has become the standard for almost any workforce utilizing IT systems. It creates an extra layer of defence against malicious actors attempting to access corporate resources. However, it is not something that can just be implemented and forgotten about; due consideration must be given to ensuring an organization’s MFA is as effective … Read more

Building the human firewall: 6 pillars of Security Awareness Training

Anyone working in IT security can attest to the difficulties in maintaining effective security posture in their environment with uneducated or unaware end-users. The context that security training provides is vital for employees to understand why they are working within their specific parameters. Without this insight, it is little surprise that 74% of security breaches … Read more

The Top 5 Trends & Priorities for Security Leaders in 2024 

CISO priorities

Throughout 2024, the speed of digital transformation across every industry will continue at pace, demanding that security leaders stay agile, and remain open to new technologies and approaches. Here are five key areas in particular that deserve attention: 1. Embedding Zero Trust Let’s forget about the buzzword that Zero Trust Architecture (ZTA) has become. The … Read more

Why Zero Trust Security beats Antivirus everytime

Some old-fashioned wisdom for a modern problem; an ounce of prevention is worth a pound of cure. PwC’s 2023 Digital Trust Insight Survey presents a hypthetical scenario It’s clearly based on the 2021 HSE data breach (the national Irish health executive), but it underscores a global issue in security; organizations are too reliant on antivirus … Read more

3rd party contractors are a ticking time-bomb for IT security

PwC’s 2024 Digital Trust Insight Survey is a window into what’s keeping cybersecurity leaders up at night. While the report covers various aspects of data security and privacy, one worrying trend emerges; many organizations are deeply concerned about data breaches due orginating from 3rd-parties.  Indeed, almost a quarter of the 3800+ professionals who took the … Read more

Embracing Remote Work and Ensuring Data Security: An interview with Billy West, VP of IT at Working Solutions 

ThinScale provides data security and helped Working Solutions embrace remote work

We had the pleasure of speaking with Billy West, Vice President of IT at Working Solutions, a leading on-demand Business Process Outsourcing (BPO) company.   Working Solutions has been a pioneer in adopting remote work long before it became a widespread trend, and their partnership with ThinScale has played a critical role in ensuring data security … Read more

The Gig CX Revolution: An Interview with Courtney Meyers, co-CEO of Omni Interactions

ThinScale interviewed Courtney Meyers, co-CEO of Omni Interactions

In the ever-evolving landscape of customer service, businesses are exploring innovative ways to enhance their customer experience (CX) while optimizing operational efficiency. We sat down with Courtney Meyers, Co-CEO of Omni Interactions, a tech-enabled GigCX company that is revolutionizing the contact center industry, to discuss their operational model and what makes it work. During our … Read more