Work at home has become a new normal across the world, with companies embracing what was initially seen as a niche form of work as standard during this pandemic. On May 25th, Peter Ryan of Ryan Strategic Advisory, Brendan Kiely of ThinScale Technology and Rod Jones of Rod Jones Contact Centre Consulting came together to speak about key insights found working within and alongside the BPO and CX industries in South Africa and Worldwide.
Remote Working
Rapid WAH deployment with Secure Remote Worker on Personal Devices
IT departments are under extreme pressure to roll out dynamic and scalable work-at-home environments as quickly as possible due to the COVID-19 pandemic. The timeline is “ASAP. Like yesterday” as Brian Madden and Shawn Bass humorously referred to in their recent article. But how do you provide WAH-ready endpoints for agents/employees “yesterday” without sacrificing security and control? The only way to achieve this is by using Secure Remote Worker on personal devices. In this post I will explain why this is.
Implementing Work at Home? Security considerations for your virtual environment
With recent events we understand that business continuity is one of the things at the forefront of everyone’s mind, with more organizations closing their office locations temporarily and looking to implement home working as part of an overall business continuity plan. In virtual or remote environments, it’s tempting to think that you just need to provide your employees access through a browser or portal application for use at home and leave it at that, but this is not the case. When providing home working for your employees, security is obviously paramount, but one must also consider scalability, manageability, and of course, the end user experience. While it can be difficult to roll out corporate devices to the entire workforce, if you do decide to allow the use of personal devices then there are steps that can be taken to mitigate risk.
Best of Both Worlds: MDM & Secure Remote Worker for BYOD
BYOD is quickly becoming a valid and even preferred option in the workplace,
IntelliPerform: Filling the gap WSRM left behind
Introduction
VDI environments (whether you are running them yourself or an MSP hosting for multiple users) are implemented for their convenience, cost-effectiveness, and manageability, however, when providing a whole workforce all of their desktops and applications from one location, performance issues are bound to arise.
Resources in VDI environments are shared and often all it takes is one power user or one runaway process to severely impact the experience of everyone on a server. Even worse these can cause the server itself to crash.
In this post, I will discuss an approach that Windows took to resolve this issue on their 2008 – 2012 servers, what happened to that solution and how IntelliPerform can fill the gap it left behind AND more.
Secure Remote Worker: Secure workspaces for personal Windows devices
Secure Remote Worker is ThinScale’s unique software-only solution for personally-owned devices, allowing them to be used as both a secure corporate thin client and a personal device.