Work at home (WaH) deployments can incur a number of costs that may not be immediately obvious. For the employer, the WaH director, the CTO/CIO, really anyone in charge of a WaH program, reducing costs while maintaining an effective WaH solution is the goal. In this post we are going to be answering two main questions: What are the costs involved for employers when providing WaH enabled devices to employees? And what are the ways Secure Remote Worker can reduce these costs?
Remote Working
ThinScale Technology – GDPR compliance
ThinScale Technology (ThinScale) engaged Coalfire Systems Inc. (Coalfire), a leading independent industry provider
Delivering Workspace Standardization to Reduce IT Headaches
In the context of a modern, decentralized remote or hybrid workforce, standardizing IT and employee experience across devices and locations is increasingly important.
How Can CX Providers Reduce Costs and Fight Inflation?
As inflation rises globally, the customer experience (CX) industry and its employees face
Critical Checks for a WFH Security Audit
30% of the global workforce are working from home in 2022 – However, there has also been a 300% increase in cybercrime since 2020. As the result, auditing a secure working environment has changed for the better, being more reflective of the needs of a modern workplace environment. It is important to audit your own environment to ensure you can meet the standards for a modern cybersecurity framework, as companies are losing millions of dollars due to security breaches alone in 2022. According to Thales, 45% of organizations have experienced either a security breach or failed security audit.
Shipping devices to new hires is a bad idea. Here’s a better one.
You’ve just taken on a new client and need extra agents up and running within a matter of weeks. Or maybe you’re approaching your traditional ramp up season and want to start getting new agents into the system.
5 reasons companies are abandoning USBs for WFH
USBs (as well as most hardware) by their nature always have a possibility for failure, or damage and are dependent on logistics that we have seen are easily disrupted organizations are modernizing their infrastructure because the workforce is no longer within 10 Kilometres of the main office, where employees can span past international borders. We would go as far as to say mounting an OS on a USB and sending it to your remote employees is akin to stubbornly only using CDs when music streaming platforms are more convenient and efficient. So why are companies abandoning USB-mounted operating systems?
Carbon Neutral Call-Centers: Why it matters and how to achieve it.
Enterprises in every vertical are under pressure to reduce their carbon footprint and offset the environmental ripples of their operations.
Smashing the Ramp-Up, Part 2: Automate Device Imaging and Ship Devices Faster
This post is the second in a two-part series called Smashing the Ramp-up. The first part discussed how to increase agent training capacity while reducing IT complexity. This part looks at how to solve logistical issues through automated device imaging and faster shipping.