Remote Working Archives

Got employees WFH? These are the risks to protect them and you from.

24/05/202425/02/2022 by Peter Corish

The fear of a security breach occurring on their watch is sure to keep IT admins up at night. Nowhere are the chances of that happening more pronounced than in a Work at Home (WaH) environment. Remote working is not going away, however. COVID-19 made it an operational imperative, and it provides many benefits to … Read more

Does your Contact Center have the right Endpoint Security solution?

08/09/202318/02/2022 by Peter Corish

At ThinScale technology, we work closely with customers in the contact center industry and have seen some confusion around the various endpoint security solutions available. What can they each do? And more importantly, from a security perspective, what do they not do? This article I’ll take you through each of the major endpoint security solutions … Read more

HR’s secret weapon against contact center attrition

08/09/202311/02/2022 by Icy0KisI2AA6

Agent attrition: Inevitable? Maybe not. Are you still hiring 1000 agents for every 500 seats you need to fill? Ok, it might not be quite that stark (or it might even be worse), but we’re willing to bet it’s not far off. You’re not alone. The latest figures reported to us from HR leaders at … Read more

How are IT leaders securing remote & hybrid workforces?

08/09/202325/01/2022 by Peter Corish

ThinScale has been involved in multiple remote working deployments across a broad section of industries. We’ve worked closely with BPOs and contact centers as they’ve successfully transitioned 1000s of agents from traditional, on-site operations to a full or partial WaH (work at home) set up. We’ve seen, 2 years or so into the pandemic, that remote working is not a short-term operational change. It has now become a foundational pillar for many organisations, reducing costs, ensuring business continuity and reducing agent attrition. Security leaders are therefore being … Read more

Future Focus: How Contact Centers will Evolve in 2022 & Beyond

08/09/202311/01/2022 by Icy0KisI2AA6

With the contact center industry advancing so rapidly, it’s sometimes difficult to predict how things could change in the near future. Still, a few indicators show where the sector is heading, especially from a human capital and technology standpoint. After some insightful conversations with our clients in the contact center space, here’s how we expect … Read more

Measuring the Benefits of Secure WaH & BYOD for BPOs

21/06/202330/11/2021 by Peter Corish

Andrew McNeile, Chief Customer Officer (ThinScale)

No one in the BPO sector needs reminding of how challenging the initial weeks of the pandemic were back in March and April of last year.

How BYOD is helping BPOs & Contact Centers navigate the current hardware supply shortage

29/10/2021 by Peter Corish

Throughout 2020, many BPOs and contact centres felt the impact of a worldwide computer supply shortage. The world’s leading hardware manufacturers and suppliers shut down production during the initial stages of the pandemic, crippling an industry that was already under pressure due to a shortage of Intel chips. The global, emergency shift to a work-at-home model and the surge in hardware sales for domestic use for online schooling put supply chains under immense pressure.

4 Technology trends that Contact Centers must look out for this year

21/06/202313/10/2021 by Peter Corish

prepare for the future of work - remote working and work from home are the new normal and secure BYOD is the most efficient method of achieving this securely

Technology has been the driving force behind innovation across the working world. While recent workplace culture changes have indeed been due to circumstance rather than technology, it is, in fact, technology that has allowed many organizations not only to survive but also to thrive. Certainly, ThinScale has seen technology massively impact across industries, with our Secure Remote Worker solution allowing work at home to be scaled up massively at a rapid rate for contact centers such as Sutherland.

Five ways Contact Centers can save on WaH costs

21/06/202307/10/2021 by Peter Corish

Work at home (WaH) deployments can incur a number of costs that may not be immediately obvious. For the employer, the WaH director, the CTO/CIO, really anyone in charge of a WaH program, reducing costs while maintaining an effective WaH solution is the goal. In this post we are going to be answering two main questions: What are the costs involved for employers when providing WaH enabled devices to employees? And what are the ways Secure Remote Worker can reduce these costs?

3 ways Contact Centers can use BYOD to increase value to customers

27/05/202417/09/2021 by Peter Corish

Industry experts rate work at home provision as a vital tool in the belt of any contact center. As of now, the ability of organizations to work remotely will be at the forefront of the customer’s decision-making process when considering contact centers. Industry expert Mark Hillary sees the significant benefits BYOD can provide to work at home strategy, as well as insight into the blended model of on-prem/work at home that is becoming more popular. Building off of this topic, in this blog, I wanted to touch on how BYOD can enhance contact center’s offerings to their customers in 2021 and onwards, specifically in terms of: