Modern IT infrastructure is exposed to a large amount of risk, with the frequency of cyber-attack rising year on year. Hybrid working, which is becoming a mainstay for most organizations, increases the attack surface for organizations due to corporate accessing endpoints (e.g. laptops) moving outside of the organization’s direct control.
Security
How to Effectively Manage a Remote or Hybrid Contact Center Workforce
During the pandemic, the BPO industry confronted a serious dilemma — maintaining business continuity in the face of a global pandemic that required closing physical contact centers. The solution came in the form of a virtual remote workforce with agents working from home, often using their own devices.
How Much is Agent Attrition Really Costing you?
The Great Resignation. You often hear that term used to explain the high
Optimising WaH/Hybrid with Secure BYOD
A full-time return to office-based work looks highly unlikely, at least for the foreseeable future.
Got employees WFH? These are the risks to protect them and you from.
The fear of a security breach occurring on their watch is sure to
Does your Contact Center have the right Endpoint Security solution?
At ThinScale technology, we work closely with customers in the contact center industry
How are IT leaders securing remote & hybrid workforces?
ThinScale has been involved in multiple remote working deployments across a broad section of industries. We’ve worked closely with BPOs and contact
Measuring the Benefits of Secure WaH & BYOD for BPOs
Andrew McNeile, Chief Customer Officer (ThinScale)
No one in the BPO sector needs reminding of how challenging the initial weeks of the pandemic were back in March and April of last year.
ThinScale Technology fully supports Windows 11
There is a lot of excitement around Microsoft’s latest OS release, Windows 11. Now available officially since October fifth, many organizations are making plans to upgrade their environments from Windows 10.
Five ways Contact Centers can save on WaH costs
Work at home (WaH) deployments can incur a number of costs that may not be immediately obvious. For the employer, the WaH director, the CTO/CIO, really anyone in charge of a WaH program, reducing costs while maintaining an effective WaH solution is the goal. In this post we are going to be answering two main questions: What are the costs involved for employers when providing WaH enabled devices to employees? And what are the ways Secure Remote Worker can reduce these costs?