Security Archives

How Much is Agent Attrition Really Costing you?

08/09/202306/04/2022 by Peter Corish

The Great Resignation. You often hear that term used to explain the high rate at which employees quit their jobs in 2021. However, that term is not new to the contact center industry. It has experienced a “great resignation” in the form of agent attrition for years. Historically, contact centers have seen attrition and turnover … Read more

Optimising WaH/Hybrid with Secure BYOD

08/09/202310/03/2022 by Peter Corish

A full-time return to office-based work looks highly unlikely, at least for the foreseeable future.

Got employees WFH? These are the risks to protect them and you from.

24/05/202425/02/2022 by Peter Corish

The fear of a security breach occurring on their watch is sure to keep IT admins up at night. Nowhere are the chances of that happening more pronounced than in a Work at Home (WaH) environment. Remote working is not going away, however. COVID-19 made it an operational imperative, and it provides many benefits to … Read more

Does your Contact Center have the right Endpoint Security solution?

08/09/202318/02/2022 by Peter Corish

At ThinScale technology, we work closely with customers in the contact center industry and have seen some confusion around the various endpoint security solutions available. What can they each do? And more importantly, from a security perspective, what do they not do? This article I’ll take you through each of the major endpoint security solutions … Read more

How are IT leaders securing remote & hybrid workforces?

08/09/202325/01/2022 by Peter Corish

ThinScale has been involved in multiple remote working deployments across a broad section of industries. We’ve worked closely with BPOs and contact centers as they’ve successfully transitioned 1000s of agents from traditional, on-site operations to a full or partial WaH (work at home) set up. We’ve seen, 2 years or so into the pandemic, that remote working is not a short-term operational change. It has now become a foundational pillar for many organisations, reducing costs, ensuring business continuity and reducing agent attrition. Security leaders are therefore being … Read more

Measuring the Benefits of Secure WaH & BYOD for BPOs

21/06/202330/11/2021 by Peter Corish

Andrew McNeile, Chief Customer Officer (ThinScale)

No one in the BPO sector needs reminding of how challenging the initial weeks of the pandemic were back in March and April of last year.

ThinScale Technology fully supports Windows 11

08/10/2021 by Peter Corish

There is a lot of excitement around Microsoft’s latest OS release, Windows 11. Now available officially since October fifth, many organizations are making plans to upgrade their environments from Windows 10.

Five ways Contact Centers can save on WaH costs

21/06/202307/10/2021 by Peter Corish

Work at home (WaH) deployments can incur a number of costs that may not be immediately obvious. For the employer, the WaH director, the CTO/CIO, really anyone in charge of a WaH program, reducing costs while maintaining an effective WaH solution is the goal. In this post we are going to be answering two main questions: What are the costs involved for employers when providing WaH enabled devices to employees? And what are the ways Secure Remote Worker can reduce these costs?

Why your corporate devices are unsafe for work at home

21/06/202326/07/2021 by Peter Corish

With the sudden and dramatic shift to the work-from-home model (WFH) in early 2020, IT security teams have raised a host of important questions. How secure is corporate data saved locally on unvetted, uncontrolled machines? Are corporate machines inherently secure in WFH deployments? Is there an increased likelihood of data leakage and other cyber-breaches in the WFH environment? For TrendzOwl, the recent history of cybersecurity tells a complex story, raises a host of additional questions, but ultimately also reveals new possibilities for the WFH model going forward.

Validation Tool: Onboarding your WaH employees in minutes

21/06/202313/05/2021 by Peter Corish

For many, the new normal of barking dogs and working in pyjamas has been firmly cemented. Many companies have embraced work at home (or a hybrid model of work) and are noticing higher levels of productivity, employee satisfaction, and of course, a substantial reduction in operational costs.

Work at home (WaH) is certainly here to stay. But with this brings its own level of complication, particularly around recruitment and onboarding. Traditionally aspects of HR, recruitment and onboarding now require many hands to carry out this vital aspect of the employee life cycle. With the variation in home environments, testing of things like bandwidth speed, hardware specification, and operating system compatibility are all vital, as such the importance IT has in onboarding, especially now, cannot be understated.