Brendan Kiely, CEO, ThinScale Technology:
I had the pleasure to be interviewed on the CX Files podcast back in April. It was the height of the initial lockdown period and everyone was focused on Work at Home (WaH) security. The host, Mark Hillary, was asking me about how the contact centres that had all sent their teams home could keep on serving customers in a secure way from home.
At the beginning of 2020, companies faced a drastic and sudden shift in their business continuity planning, where work at home quickly became the only viable solution. This resulted in companies, en-masse, moving devices from location to their employees’ homes to continue operation.
This “Lift and shift” method companies were using prioritized speed and accessibility above all else. The most important thing was getting people working, accessing business-essential applications from home. This mostly took the form of a standard windows machine and a VPN to provide a secure connection. However, this method left much to be desired. In this post, we’ll be going through some of the challenges companies faced when employing this strategy of work at home enablement, what we can learn from these challenges, and how ThinKiosk provides an endpoint solution that improves companies’ business resilience.
ThinScale Technology scoops Global Enabling Technology Leadership Award for solutions that enable secure remote working processes
Version 6.2 for Secure Remote Worker and ThinKiosk has just been released, and with this new version comes a host of enhancements to the existing framework which can be seen here. However, in this blog I wanted to run through the major additions that have been made to Secure Remote Worker and ThinKiosk.
With recent events, we have seen a lot of companies implement WaH as a business continuity strategy. At the Remote Working Summit 2020, we presented on aspects of the shift to WaH that were done well, some not so well, and some that were done poorly.
The working landscape has indisputably changed worldwide: where we work and how we work has changed dramatically and in the case of the BPO and CX industry, WaH has been deployed on a massive scale around the world. We talked about the speed and scale of the movement from brick and mortar to WaH in a recent webinar with @peteryan and@rodjones. Based on our experience working with some of the leading BPO and contact centers in the world, I want to share five tips for rolling out work at home (WaH) quickly, easily and most importantly, securely.
Hello all!
We are happy to announce the release of ThinKiosk and Secure Remote Worker 6.1, bringing a host of enhancements to the existing control features and additions to the end-user experience. In this post we’ve selected some of the major additions to speak about in this update.
There’s a lot of movement right now in terms of work at home, how to provision for it quickly in a cost effective way. With this comes inevitable issues around security and, specifically, compliance standards. In this post we wanted to talk a bit about the 3 compliance standards that we see appear the most often in our experience working in the endpoint computing space, what the requirements are for meeting the standards at the endpoint level. At the end of this post we will also tell you how ThinKiosk and Secure Remote Worker meet these requirements, fulfilling a major part of overall environmental compliance.
Hello all!
Happy to announce the launch of ThinKiosk and Secure Remote Worker 6.0, both of which come packed with new features we’ve been hard at work on and much requested by our customers and their users. In this update we have introduced convenience for administrators In this post we are going to be going through the major updates in this release.
IT departments are under extreme pressure to roll out dynamic and scalable work-at-home environments as quickly as possible due to the COVID-19 pandemic. The timeline is “ASAP. Like yesterday” as Brian Madden and Shawn Bass humorously referred to in their recent article. But how do you provide WAH-ready endpoints for agents/employees “yesterday” without sacrificing security and control? The only way to achieve this is by using Secure Remote Worker on personal devices. In this post I will explain why this is.
ThinScale is the all-in-one solution for endpoint security and management at scale. Our products simplify IT challenges and protect remote, on-site, and hybrid workforces.
